Refund policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

We will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if GrayPrimer.com is at fault and (b) GrayPrimer.com receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Important Note - Please contact us before returning any products. We do not refund orders for buyer’s remorse/change of mind, or if you order the incorrect size. 

Exchanges (if applicable) - We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product, first send us an email at nick@grayprimer.com and send your item to the returns address included with your order.

Shipping - To return your product, you should mail your product to the returns address included with your order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over EUR75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

This Policy shall be governed by and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.